Just closed all 3 accounts I've had there, was a customer for 10 years. Their daily spending limit is too low, and any time u make a decent sized purcha se, your card gets declined. Embarassing. Requested they raise my limit, Rosali declined. Rosali got mad when i went around her and requested to her main office raise my limit. This place is a joke, i just want to access my own money.
They've been incredible to work with for both our business and our personal banking.
Been a customer for over 13 years and never any issues. Ashley is the pillar of customer service and appreciate all she does. All their associates in drive-thru are friendly and helpful.
My only negative is they could use another branch in Springfield somewhere.....
Bank Trust Co is a US Bank based in Chatham, Illinois. Bank Trust Co is located at 10 Plummer Blvd, Chatham, IL 62629, USA.
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